Find Answers to Common Questions
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Tracking your shipment is easy! Simply enter your tracking number on our homepage or visit the tracking page. You'll see real-time updates including current location, movement history, and estimated delivery time. Our tracking system is updated every few hours as your package moves through our network.
We offer multiple delivery options to suit your needs:
Shipping costs vary based on several factors including package weight, dimensions, destination, and delivery speed. We offer competitive rates and volume discounts for regular shippers. Contact us for a detailed quote or use our online shipping calculator for an instant estimate.
Yes! We offer convenient pickup services from your home or office. You can schedule a pickup online or by calling our customer service. Pickup is available Monday through Saturday. For regular shippers, we can arrange recurring pickup schedules at no additional cost.
While we strive for on-time delivery, delays can occasionally occur due to weather, customs, or other unforeseen circumstances. If your package is delayed, you'll receive automatic notifications. You can also contact our customer service team for updates and assistance. We'll work to resolve any issues as quickly as possible.
For safety and legal reasons, we cannot ship:
Contact us if you're unsure about a specific item.
Yes! We offer professional packaging services and materials. You can purchase boxes, bubble wrap, tape, and other supplies at our locations. We also provide custom packaging solutions for fragile or valuable items. Our team can help you choose the right packaging for your shipment.
Standard shipments can weigh up to 70 lbs (32 kg) and measure up to 108 inches (274 cm) in combined length and girth. For oversized or heavy items, we offer freight services. Contact us for special handling requirements or to discuss options for larger shipments.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, bank transfers, and cash at our locations. For business accounts, we offer invoicing with net-30 payment terms after credit approval.
All shipments include basic coverage up to $100. For valuable items, we strongly recommend purchasing additional insurance. Insurance rates are typically 1-2% of the declared value. Claims are processed quickly with proper documentation. Ask about our insurance options when booking your shipment.
To file a claim, contact our customer service within 7 days of delivery (or expected delivery for lost items). You'll need your tracking number, proof of value, and photos of any damage. Our claims team will review your case and process approved claims within 10-15 business days.
Yes! We offer international shipping to over 200 countries and territories. International delivery times vary by destination, typically 5-15 business days. We handle customs documentation and can advise on import regulations. Additional fees may apply for customs clearance and duties.
The recipient is typically responsible for customs duties, taxes, and clearance fees in the destination country. These charges vary by country and item value. We can provide estimates, but final amounts are determined by customs authorities. Some countries offer duty-free thresholds for low-value shipments.
Yes! Our business accounts include volume discounts, dedicated account management, invoicing, regular pickup schedules, and integration with your systems. We also offer customized solutions for e-commerce businesses, including fulfillment services. Contact our business team to discuss your needs.
Yes! We offer integrations with major e-commerce platforms including Shopify, WooCommerce, Magento, and more. Our API allows for automated label generation, tracking updates, and order management. Contact our technical team for integration support and documentation.
Our customer support team is here to help you with any questions or concerns.